FAQ

Frequently Asked Questions

Ordering

Do you have a minimum order requirement?

Nope! We offer custom printing with no minimum order. Whether you need one item or a hundred, we can make it happen.

How do I place a custom order?

You can place an order directly through our website or contact us to discuss your project. If you need help with artwork or aren't sure what product is right for you, we're happy to guide you through the process.

Can I provide my own design?

Absolutely! We accept most common file formats. For the best print quality, we recommend vector files (.AI, .EPS, .SVG) or high-resolution images (300 DPI or higher). If you're not sure about your file, just send it over and we'll take a look.

What if I don't have a design?

No worries — our team can help bring your idea to life. Reach out to us and let's talk about what you have in mind.

Products & Printing

What brands do you use?

We use trusted brands including Gildan, Bella Canvas, Next Level Apparel, and Champion, so you can count on quality products that look and feel great.

What printing methods do you use?

We offer a variety of printing methods depending on your product and design. Not sure what's right for your order? Ask us and we'll point you in the right direction.

What products can you customize?

We customize a wide range of products including t-shirts, hoodies, bags, towels, stickers, face masks, and more. If you don't see what you're looking for, reach out — we may still be able to help.

Turnaround & Shipping

How long does it take to receive my order?

Turnaround times vary depending on the size and complexity of your order. Once your order is placed and artwork is approved, we'll provide you with an estimated completion date. Contact us for a more specific timeline on your project.

Do you offer local pickup?

Yes! We are based in Glen Burnie, Maryland and offer local pickup. Get in touch to arrange it.

Do you ship orders?

Yes, we ship orders across the United States. Shipping costs and times will be calculated at checkout.

Returns & Issues

What is your return policy?

Because our products are custom-made just for you, we generally cannot accept returns unless there is a defect or error on our end. Please review our full Return Policy for details.

What if there's a problem with my order?

We stand behind our work. If something isn't right, please contact us right away and we'll make it right.

Still Have Questions?

We're always happy to help. Send us a message or email us at CustomerService@BlackbeardsImaging.com and we'll get back to you as soon as possible.